Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of paintaddicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://paintaddicts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfectly made, no reason to worry
was as described. recommend.
liked the design. totally cool!
This is apparently one of the best, if not the leading deals of thisbrand I have ever had the satisfaction to use. I am convinced it is a good buying. It arrived prior to what was it was predicted and saved me a lot of hassle, since I needed it urgently. I was pleasantly happy with the customer service. I appreciate itself, have not noticed any reasons tocriticize. truly recommend.
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
an opportunity to buy such a cheap online is priceless. thanks to the seller!
Glad I could find a online, recommend
thanks, is amazing!
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
on sale is quite an attractive offer. great webstore
overly excited about receiving it!
is an awesome product at its finest
Good service, nice store and fast delivery. Recommend!
happy with the purchase of ! a great deal
looks exactly how it described, good quality, will buy order from here again
Woah, an inexpensive ! Thanks to the seller! Purchased already
Fast shipping! Really good quality. Thank you!
just perfect! I like it! Thanks!
the quality is very good! very impressed!
super made
it looks exactly like the picture and i know for sure my best friend will love it!
with or without a discount is freat value for money
awesome , recdommend
first class item and service!
can't complain, is of top quality
Super ! arrived well packed and in perfect condition. recommend to others!
very satisfied with the purchase! excellent goods!
really nice
deserves 5 stars!
Fast and free shipping. Thank you very much!
Though I've only had this for two days a week I'm quite overjoyed with it. This a lucrative purchase. I purchased it for my classmate. We were both overwhelmed with the quality of theitem. The purchased product actually came in a flash and I was quite pleased. way eclipsed my beliefs. I would doubtlessly recommend this item. admire it so much I am already planning to order more.
Thanks a lot!
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
Met all my expectations, thanks!
When I placed my order, discount was significant. It saved me lots of money!
Very cool , I received it in good condition. Thanks to the store!
total magic! I bought it for my buddy's siblings fantasizing how glad they will be, and it right makes a classy present. in point of fact it is even better than the depiction. It is just stunning and makes a satisfying obtainment - the quality is admirable for the price. I will most probably consider ordering one again, and can surely recommend it to anyone.
As described. was well packed. Great customer service.
looks great!
For such a low cost, is great. Thanks to the seller!
Excellent! Will order more!
Good item and fast shipping. Thank you so much!
Thank u! I was a little worried but the item is perfect!