Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of paintaddicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://paintaddicts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ordered as a present at first, but liked so much that left it for my own use :-D
liked the design. totally cool!
Nice product and quality, looks really amazing!
Good item and fast shipping. Thank you so much!
Glad I could buy online in this webstore
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Good product and fast delivery. Thank You very much! :)))
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
Thanks for free delivery, the came in time.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Best webstore ever! happy with my purchase
loved the quality and packing of
Fast shipping. Good quality. Advise this store.
Never thought I can buy such a sheap online. Totally grateful!
Like it a lot. Quality is excellent. Packed well. Recommend.
Excellent! Will order more!
Everything came quickly, thank you, I am really happy.
thanks, is amazing!
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
up to my expectations. looks cool
delivered already. thanks a bunch!
alright
i'm truly happy to find such a low priced available online
my new is exactly what I expected!
Never thought I can buy such a sheap online. Totally grateful!
I did my best - savings for didn't go in vain. Quite happy with the purchase
best i bought online so far
superb . i love it!
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
very quality and convenient, durable .. so basically 'm really very glad
great service, top quality of
is really good! very fast delivery! I really like it!
so far this is the best i ordered online. recommend!
Come clean, very good protection, 5 *. Arrived in 2 weeks
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!
Its same like in the picture. I am very happy. Highly recommend!
liked the material. it's awesome!
using this for a couple of days already. just as described!
the quality is very good! very impressed!
It's the lowest price for I've ever seen. Thank you so much!
Fast and free shipping. Thank you very much!
Thanks a lot!! All is OK!
Very nice , good quality. Thank you very much!
amazing , thank you!
Well made , fits & works perfectly
I really like this . very beautiful. Thnx!!
The store offers the cheapest online. Nice buy!
Thanks for the goods. It's perfect!
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
with a reasonable price. thanks!
Thank you for great and fast shipping! `ll order again from this store!
It's not even necessary to compare with other offers - it's the top quality